About
Highly skilled Azure Cloud Support Engineer with extensive experience in managing and resolving complex infrastructure and platform issues within enterprise Azure environments. Expert in troubleshooting Azure IaaS services, leveraging system logs and metrics to consistently restore service availability and exceed strict SLA targets by 15-20%. Proven ability to effectively manage high-volume incident queues, ensuring high customer satisfaction and seamless collaboration with engineering and escalation teams.
Work
Tek Experts
|AZURE CLOUD SUPPORT ENGINEER
Lagos, Lagos State, Nigeria
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Summary
Expertly supports enterprise Azure cloud environments, resolving complex infrastructure incidents and ensuring high service availability.
Highlights
Resolved 30-60 infrastructure-related incidents quarterly across Azure Virtual Machines, Storage Accounts, and networking services, ensuring high availability for enterprise cloud environments.
Exceeded stringent SLA targets by 15-20% through proactive incident triage, prioritization, and rapid resolution, minimizing downtime.
Managed high-severity and customer-impacting issues, reducing mean time to resolution by 20% through effective collaboration with internal escalation teams.
Executed in-depth troubleshooting using advanced logs, metrics, and diagnostic tools to pinpoint root causes and restore critical service availability for production workloads.
IG Software Nig
|SOFTWARE ENGINEER
Lagos, Lagos State, Nigeria
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Summary
Contributed to the development and operational stability of cloud-hosted applications, optimizing deployment processes and system performance.
Highlights
Supported the full lifecycle development and operation of cloud-hosted applications, collaborating with infrastructure teams to ensure robust system stability.
Deployed and maintained backend applications in cloud environments, successfully reducing deployment-related issues by 30% through meticulous process optimization.
Monitored application behavior and infrastructure usage, proactively identifying and resolving performance and configuration issues to enhance system availability.
Documented comprehensive deployment procedures, configuration details, and troubleshooting guides, streamlining ongoing application maintenance and support.
3 Core Technologies
|JUNIOR SOFTWARE DEVELOPER
Lagos, Lagos State, Nigeria
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Summary
Maintained web applications and resolved technical issues, contributing to application functionality and system stability.
Highlights
Maintained web applications on shared and cloud platforms, ensuring optimal application functionality and system stability.
Resolved 70% of assigned technical issues by performing thorough debugging, testing, and configuration updates under senior developer guidance.
Supported routine application updates and basic deployment tasks, enhancing system reliability and reducing downtime.
Engaged in code reviews and team collaboration, refining skills in structured development workflows and efficient issue resolution.
Nestle Nigeria Plc
|JUNIOR IT SUPPORT (TECHNICAL TRAINEE)
Agbara, Ogun State, Nigeria
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Summary
Provided essential first-level technical support for internal users, managing system setups, network troubleshooting, and IT operations.
Highlights
Delivered first-level technical support to internal users, resolving system setup, basic network, and hardware/software issues efficiently.
Supported routine IT operations, including user account setup, system maintenance, and meticulous issue documentation.
Assisted senior IT staff with system checks, basic troubleshooting, and operational support tasks, gaining valuable exposure to enterprise IT environments.
Education
Lagos State University
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Post Graduate Diploma
Computer Science
Auchi Polytechnic
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Higher National Diploma
Computer Science
Auchi Polytechnic
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National Diploma
Computer Science
Languages
English
Skills
Microsoft Azure
Cloud Platforms, Azure.
AWS
Cloud Platforms, Amazon Web Services.
GCP
Cloud Platforms, Google Cloud Platform.
Windows Servers
Operating Systems, Server Administration.
Linux CLI
Operating Systems, Command Line Interface, Linux.
SLA & KPI Compliance
IT Service Management, Service Level Agreements, Key Performance Indicators.
Incident Management
IT Service Management, Troubleshooting, Support.
Azure Virtual Machines
Azure Services, Virtualization.
Storage Accounts
Azure Services, Cloud Storage.
Performance & Connectivity Troubleshooting
Troubleshooting, Network Troubleshooting, System Performance.
Ticketing Systems
Support Tools, Helpdesk.
Documentation
Technical Writing, Knowledge Management.
Cross-team Collaboration
Teamwork, Collaboration.
Knowledge Base Management
Knowledge Sharing, Documentation.